Contact Us

If you need to reach us, we’re easy to get in touch with. Whether it’s a question about an order, product details, or something that didn’t go as expected, our team is available to assist.

Customer Support

Email is the most direct way to contact us, especially for order-related questions. We check messages regularly during business hours and aim to respond as soon as possible.

Email: service@jaliastudio.com

When reaching out, including your order number (if applicable) will help us assist you more efficiently.

Phone

If you prefer speaking with someone, you can contact us by phone:

Phone: +1 (786) 393-8232

Please note that response times may vary depending on call volume, but we do our best to assist every inquiry.

Business Hours

Our support team is available during the following hours:

Monday – Friday, 9:00 AM – 6:00 PM (EST)

Messages sent outside of these hours will be handled on the next business day.

Mailing Address

For written correspondence or returns that have been approved, you may use the following address:

Manufacturer Address:
Room West, 6th Floor, Building 8, No. 333 Huandong Branch Road, Wutong Subdistrict, Tongxiang City, Jiaxing, Zhejiang Province, China

We recommend contacting us before sending any items, so we can provide the correct instructions.

A Note on Response Time

We understand that timely communication matters. Most inquiries are answered within 1 business day, although during peak periods it may take slightly longer. Every message is reviewed and handled with care.

Jalia Studio — responsive, straightforward, and here to help.