FAQS

We’ve gathered answers to some of the most common questions to help make your shopping experience with Jalia Studio simple and clear. If you need further assistance, feel free to contact us anytime.

1. How do I choose the right size?

Each product page includes a size guide to help you find the best fit. We recommend comparing your measurements with the chart provided. If you’re between sizes, choosing the larger size is usually more comfortable.

2. What materials are your products made of?

Product materials vary by item and are listed in the product description section. We aim to provide accurate and clear details so you know what to expect before purchasing.

3. Will the color look exactly like the photos?

We try to display product colors as accurately as possible. However, slight differences may occur due to lighting, photography, or screen settings.

4. How long does shipping take?

Orders are typically processed within 1–3 business days, and delivery usually takes 3–7 business days within the United States. These timeframes are estimates and may vary.

5. Do you ship internationally?

At this time, we only ship within the United States and do not offer international delivery.

6. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can also check your order status through your account on our website.

7. Can I change or cancel my order?

If your order has not yet been processed, we may be able to assist with changes or cancellations. Please contact us as soon as possible after placing your order.

8. What if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order details and photos. We will work with you to resolve the issue.

9. What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused and in its original condition. For full details, please refer to our Refund Policy.